The Feedback Grievance Redress Mechanism (FGRM) is a set of necessary procedures to effectively share information and address conflicts and grievances arising from the REDD+ Readiness Project activities.

Mission

The Mission of the Feedback Grievance Redress Mechanism is to provide information, engage in dispute resolution, and systematically resolve REDD+ grievances related to reducing greenhouse gas emissions from deforestation and forest degradation, conservation and enhancement of forest carbon stocks, and sustainable forest management

Vision

We seek to contribute to climate change mitigation and REDD+ through a Feedback Grievance and Redress Mechanism based on legitimacy, accessibility, predictability, fairness, transparency, rights compatibility, continuous learning and engagement

Strategic Objectives

1. Provide information to queries about the REDD+ Project and its related activities in Belize.
2. Utilize the received feedback, recommendations and reviews to enhance operational efficiency and incorporate systemic improvements to the REDD+ Project and its related activities.
3. Resolve complaints and grievances for REDD+ and the broader land-use sector in Belize through investigations and proposing realistic responses.
4. Engage and promote dispute resolution through non-adversarial methods between petitioners and defending parties.

The FGRM design considers the 8 principles (legitimacy, accessibility, predictability, fairness, transparency, rights compatibility, continuous learning, engagement) that characterize sound FGRMs according to the FCPF and UN-REDD, while building on the contextual situation as identified during our consultations, key informant interviews and literature research.

The FGRM framework set out a process consisting of seven steps:

1. Receive and register the query, feedback, complaint and/or grievance
2. Acknowledge, assess, assign the case
3. Develop a proposed response to the case
4.  Seek agreement on aforementioned proposed response
5. Implement the agreed response
6. Review the case
7. Grievance referred or closed out